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Senior IT Manager, Global Production Assurance – Chaos Engineering

Vanguard

This is a Full-time position in Wayne, PA posted July 19, 2021.

We are looking for highly motivated, experienced, and ambitious Senior Manager with a proven track record of engagement execution and leadership, who will bring to bear their skills, capabilities, and expertise to deliver significant change transformation to our clients and thought leadership to the Assurance Function. The ideal candidate will deliver proven methods while constantly challenging how Service Delivery can be improved as our business and IT models change.The qualified individual will lead development and implementation of Vanguard’s resiliency and chaos testing and management framework as part of application and platform assurance efforts across multi-cloud enterprise-wide environments. Develop the enterprise awareness and testing education program policies and standards.In this role you will:* Manage and lead staff. Provide guidance, training, and motivation as necessary to develop staff. Hire, evaluate, and counsel personnel. Follow corporate disciplinary procedures per established Vanguard standards as required.* Set challenging performance standards, review performance, provide feedback, and recommend wage increases in accordance with all applicable Human Resources policies and procedures. Influence short- and long-range strategies to meet department, divisional and corporate objectives.* Develop strong working relationships with internal clients and peers. Coordinate major deliverables and activities across teams.* Communicate and drives continuous improvement of key performance, quality and client satisfaction metrics.* Plan, direct, identify, develop and execute resiliency and chaos analysis and certification to ensure systems meet resiliency and quality requirements* Develop and manages testing and QA policies* Facilitate application and platform specific recurring assessments* Manage the research, analysis, coordination, publishing and briefs on application and platform resiliency issues, technical risks.* Collaborate with architecture team to develop and maintain standards for infrastructure technologies. Work closely with the IT management team and business units to ensure alignment with the company’s objectives. Coordinate activities and interacts extensively across department lines.* Manage the ongoing performance of IT vendor products and services, including contracting/consulting resources and managed services.* Manage expenses and ensures department operates within budgetary guidelines.* Ensure staff complies with IT policies and procedures, especially those for quality, productivity, service levels and architecture standards that enable the team to meet established project milestones. Ensures staff complies with all IT Security and Human Resources policies and procedures.* Maintain expertise and awareness of industry trends and technologies; recommending timely adjustments to strategies as appropriate.* Manage special projects and performs other duties as assigned.What it takes:* Undergraduate degree in a related field or the equivalent combination of training and experience preferred.* Minimum 5 years of experience designing/supporting IT Systems with 3 years management experience preferred.* Strong negotiation skills.* Demonstrated ability to develop and lead high performing teams.* Excellent written and oral communication skills, including interviewing and presentation skills.* Strong relationship management, analytical, problem solving and organizational skills.* Broad knowledge of the financial services industry.* Ability to effectively manage multiple tasks and/or projects concurrently.* Flexibility, strong decision-making skills and effective time management skills.* Proven ability to work with attention to detail under tight time constraints.* Good understanding of resiliency and chaos engineering concepts* Good understanding of site reliability engineering disciplineTechnical specifications that make an impact:* Windows and/or Linux-based and zOS operating systems* Virtualization – VMware/Hyper V* Distributed Computing Hardware Technologies* Network Technologies – SDN, Ethernet Fabrics, Firewalls, Load Balancers, WAN, WiFi, etc.* Directory Services – Active Directory/LDAP* SAN Storage and Storage Solutions* Messaging and Collaboration Software* Virtual Desktops Solutions (VDI)* Public Cloud Providers* Middleware and monitoring administration* Backup and restoration services* Disaster recovery services* Issue tracking systems* Project managementSpecial Factors:Vanguard is not offering visa sponsorship for this position.About VanguardWe are Vanguard. Together, we’re changing the way the world invests.For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.We want to make success accessible to everyone. This is our opportunity. Let’s make it count.Inclusion StatementVanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.