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Product Manager, Experience Platform

Comcast

This is a Full-time position in Philadelphia, PA posted April 5, 2021.

Job SummaryWithin our TPX (Technology, Product, Xperience) organization, Comcast’s Connected Living team is seeking to bring the future to our customers with a radically simple yet powerful connectivity experience.

This means making it incredibly easy to have outstanding speed and coverage throughout your home; delivering magical smart home solutions that just work; and being the industry leader to keep your home private, safe, and secure.

Broadband has become Comcast’s hero product, and we are developing the complete connected home experience that makes our broadband so unique.

We are passionate about teamwork, growing the skills of our talent, and building awesome experiences for customers.

We pursue people from different backgrounds and experiences.

If this position interests you, we are interested in you.

Please apply.This team is located in Philadelphia but we are open to discussing team members based outside of Philadelphia.Job DescriptionCore ResponsibilitiesThe Xfinity App is the digital destination for our customers to enjoy the power of our products and experience effortless service and support.

Reporting to the Director, Engagement & Experience Platform, you, as the Manager, Experience Platform will support the seamless integration of features into our app and drive the evolution of a premier app experience.

Working in partnership with Product leads across domains; dedicated engineering, UX, and program leads; and key business partners you will support the continuous evolution of app features and capabilities, with a focus on:Evolving our platforms to enable dynamic app states for Comcast and partner customers with different levels/bundles of service and at different moments in their customer lifecycleDriving the coordination and prioritization of feature releases across teams in partnership with our Ops and Regression engineering teamsManaging the regular release process of the Xfinity app, including triaging issues, reviewing and approving builds for release, and sourcing release notes, in coordination with our Ops and Regression engineering teamsDefining and managing the product process for distributed teams to build features in the Xfinity app as it evolves into our flagship digital experienceDriving the evolution of a platform service to extend our product features to our frontline agents at Comcast and our syndication partnersAdditionally, you will:Support the prioritization of core app capability work across our mobile and web infrastructure teams based on perceived customer value, metrics, and release planning constraints; serving as the product owner within the scrum teamsSupport consistent use of best practices for data-driven product management by facilitating metrics instrumentation and analysis, product experiments, and trial releasesDefine and manage our product app quality & app release KPIs and OKRs; coordinating with internal and external product engineering teams and production support leadsPreferred QualificationsBelow is our list of preferred qualifications.

We know that people with different skills and experiences can also be successful in this role.

For that reason, it is not necessary that you possess all these traits.

If you are missing a few, please apply anyway.Developing your core product toolkit.

You are learning how to identify customer needs, pinpoint problems to solve, and translate them to experience requirements that become user stories in a prioritized product backlog.

You can work cross-functionally with your design, engineering, and program partners and strive to provide clear direction on the “what” and “why” but giving them a strong voice to define the “how”.Action
– and execution-oriented.

You aren’t afraid to ask questions in a room with many people to get to the information you need.

You can negotiate an array of constraints, guidelines, and business rules as you define your experience requirements…all without sacrificing what’s right for the customers.

You know how to roll with the punches, find the path forward as the landscape changes, clearly communicate, and bring all impacted partners along with you.A relationship builder.

You know that relationships drive your ability to succeed.

You understand the value of listening first, then talking; of giving consistently and receiving occasionally.

You’ve seen how strong cross-team collaboration and partnership yields the best outcomes.A customer-centric, data-drivenstrategist.

You keep the customer at the center of what you do.

You are learning to understand the customer and market by digging into the data, user research, and actually talking to living, breathing customers.

You are building your skills to synthesize this info to define core customer needs, problems to solve, and solutions to build.

As you launch new features, you consider how to measure their impact and success and use that data to inform what you build next.Bachelor’s Degree or equivalent business experience.Technical expertise.

Having an understanding of the following will be huge assets for this role:The release management lifecycle and regression testing process for a native mobile appTechnical architecture for complex and highly scalable mobile applicationsKnowledge of native mobile OS capabilitiesEmployees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience
– think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff
– be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team
– make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System
– a way of working that brings more employee and customer feedback into the company
– by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what’s right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor’s DegreeRelevant Work Experience7-10 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Additionally, Comcast provides best-in-class Benefits.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary on our careers site for more details.