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Operations Manager

Gamestop, Inc.

This is a Full-time position in York, PA posted September 15, 2021.

Description:

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Will lead 2-3 exempt leaders and up to 200 non-exempt employees.
  • Responsible for managing teams that ensure an exceptional customer experience through e-commerce.
  • Lead the strategic planning and tactical execution of the departments within the fulfillment operation.
  • Manage the fulfillment cost center within budgeted cost goals.
  • Achieve the organization’s quality level rates. Ensure continuous improvement across the operation including quality improvement, productivity/efficiency improvement, and process improvements.
  • Utilize the most efficient methods to provide and guarantee the highest levels of quality, safety, and cost control to fulfill the e-commerce distribution plan; identify existing inferior methods within the process; and measure and eliminate them using established techniques.
  • Assist the leadership team with sustaining culture of quality by making continuous improvements, identifying root causes, and process mapping and control.
  • Consistent with the general nature of this role, work collaboratively with others throughout GameStop to achieve or exceed department objectives.
  • Guarantee with others the confidentially of information and technical knowledge regarding the fulfillment process.
  • Manage and oversee the budget assigned to the fulfillment department, including labor, supplies, vendor services, and general overhead.
  • Drive outstanding business results through traditional management functions including, but not limited to, sourcing and selecting talent, coaching and development, workforce and project scheduling, performance assessment, and general talent planning
  • Model the behaviors expected of all GameStop leaders including a drive for results, with a demonstrable bias for action; high levels of emotional intelligence, maturity, and professionalism;  giving, receiving, and responding to feedback effectively; a consistently high service orientation; and demonstrable commitments to diversity, inclusion, a respectful workplace, and integrity.
  • Actively build the capability of others through relevant, timely balanced feedback; coaching and teaching, encouraging mentoring relationships; and using recognition and rewards to reinforce desirable behaviors.
  • Make profitable, sustainable decisions by identifying issues, problems, and opportunities; gathering and interpreting information; generating alternatives collaboratively with others; choosing an appropriate action; and aligning resources
  • Create and sustain a work environment that encourages entrepreneurial thinking, risk tolerance, and the ability to improve by learning from one’s mistakes.

BASIC AND PREFERRED QUALIFICATIONS (Education and/or Experience)

  • Accredited Bachelor’s degree in a technical or business field; a field of study related to engineering, manufacturing, or production preferred.
  • At least 10 years of work experience in a lean manufacturing environment, with at least 5 years in a management position in a manufacturing environment; fulfillment and/or distribution manufacturing environment preferred, along with relevant experience in process control and development

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Expert knowledge of fulfillment principles and procedures.
  • Expert analytical and problem-solving skills.
  • Proficient ability to prepare business cases for new product lines or initiatives.
  • Proficient ability to work effectively and flexibly within one direct and multiple indirect reporting relationships while maintaining total accountability to assigned responsibilities.
  • Proficient ability to communicate effectively with others of varying responsibility using written and spoken English — bilingual English/Spanish communication skills are preferred.
  • Demonstrated ability to drive a project from vision to profitable business model.
  • Proficient knowledge of business computer systems and applications — specifically, Microsoft Word, Microsoft Excel, and Microsoft Access.
  • Proficient relationship building skills, including the capacity to predict and manage behavior, build, and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
  • Ability to work under demanding time constraints.
  • Proficient knowledge of employee development: talent assessment, competency-based development, motivation, and rewards.
  • Ability to effectively recruit, hire, coach, train, develop, retain, and redirect a large diverse team of associates.
  • Expert ability to comprehend and adhere to all GameStop policies and procedures, including those related to organizational and position-specific attendance and scheduling, conflict of interest, confidentiality, safety, and honesty.
  • Bilingual in English/Spanish preferred