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Operations Manager

CGT Staffing

This is a Full-time position in Pittsburgh, PA posted April 6, 2021.

Responsibilities:

• Review daily, all assigned Work in Progress reports to ensure completion of tasks.

• Review turnaround times for clients and identify deficiencies in Service Level Agreements

• Review and adhere to new client setup protocol and procedure.

• Manage training team leaders and team members.

• Design and evaluate reports that depict client activity to ensure efficient team operations and client satisfaction.

• Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary.

• Manage interdepartmental relationships.

• Prepare and administer performance reviews for the team.

• Prepare and review reporting as requested by Client.

• Maintain staff by recruiting, selecting, and training employees; oversee onboarding process

• Conducts the terminations process for the location

• Conduct staff meetings to convey operational issues. .

• Monitor and manage all overtime and enforce the companies’ policies and procedures throughout the department and identify issues that may require counseling with Human Resource Department.

• Identify and develop areas of growth opportunity for team of employees

• Ensures that all employees are cross trained in specific areas of the operation to be able to respond effectively to cover all required functions of the area operation

• Manages and approves employee hours and PTO schedule as required by the company

• Manage attendance.

• Manage operations by developing schedules, assign and monitor daily work, drive productivity standards and resolve operational issues

• Build and maintain employee morale.

• Identify areas of improvement and implement new procedures and processes as needed

• Proactively improve client relationships with improved customer service and direct involvement with clients.

• Address transactional client issues as escalated by team.

• Attend conference calls and marketing visits as needed.

• Participate in daily operations has needed.

• Complete all assignments in a timely manner

• Liaise with IT and clients to ensure and maximize operational efficiency

• Create and/or maintain standard operating procedures and training materials/resources

• Identify areas of improvement and implement new procedures and processes as needed • Participate and provide operational feedback on applicable system development calls

• Track and accurately report billing information for applicable office functions and expenditures

• Act as point of contact for all client(s) requests and/or inquiries; maintain strong working relationships • Maintain constant client communication to ensure efficient processes, new orders, and improvement as needed

• Track and report operational statistics and trends

• Prepare and host weekly office te am calls to ensure consistent and smooth operations • Travel to area offices and/or client locations as needed

Requirements:

• Bachelor’s degree or 3-5 years’ experience in the Real Estate Title and Lending industry.

• 2-4 Years Management Experience

• Knowledge of Post-Closing Operations and Process

• Knowledge of Title Recording Operations and Process

• Industry expertise and awareness

• Must possess Strong organizational skills, ability to handle multiple tasks simultaneously and demonstrate excellent communication and customer service skills.

• Excellent communication and influencing skills, both orally and in writing

• Problem solving, analytical and negotiation skills.

• Strong organizational skills, ability to handle multiple tasks simultaneously and work under pressure.

• Ability to resolve issues and/or problems as they arise.

• Decisive and ability to account for various factors when making decisions

• Strong Customer Service Focus

• Ability to Work in Fast-Paced Environment and Meet Deadlines

• Self-Motivated: Ability to Work with Minimal Supervision

• Ability to effectively lead and manage teams and projects

• Strong computer skills, including knowledge of Microsoft Office and Outlook 365

Job Requirements:

  • Managing the day to day operations to ensure the operations
  • Training all facilities operations staff
  • Oversee day to day operations
  • Run day to day operations
  • Discuss day to day operations
  • Discuss day to day operations
  • Assist the operations/general manager
  • Ensuring that business operations are
  • Determine operations performance against budget
  • Held responsible for overall operations performance
  • Create and manage operations budget
  • Oversee all business unit field operations
  • Manage the day-to-day operations
  • Facilitate the day to day operations
  • Overseeing the daily operations within CTL
  • Resolve performance issues of operations team
  • Link field sales with internal operations
  • Provide key operational metrics for all network operations processes
  • Improve company logistics and operations
  • Manage all facility operations to ensure company objectives