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Business Technology Manager ( Site Reliability Center )


This is a Full-time position in Pittsburgh, PA posted September 1, 2021.

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.

We are all united in our commitment to build capabilities that deliver a highly reliable technology environment to deliver the best experience for our customers.The Business Technology Manager is a shift primary leader.

You will be assigned to one of the following shifts:3:00pm to 11:30 PM(second shift ) Monday
– Friday11:00 pm to 7:30 am (third shift ) Monday
– Friday7:00pm
– 8:00am (weekend night) Saturday, Sunday & Monday The Site Reliability Center (SRC) was established to bring strong alignment between development and operations to drive continual improvement in our operating environment.

The shift primary leader will have solid applications and infrastructure skillsets and drives continuous performance improvement, repeatability, and sustainability.

The SRC enables a 24×7 support model that integrates all infrastructure and application teams to:
• Identify and permanently resolve events through Event Management
• Identify and implement automation
• Improve stability post-release
• Drive efficiencies and performance
• Enable change and release management
• Facilitate capacity management
• Engineer reliability into the environmentAs an SRC Lead within PNC’s Enterprise Technology and Security Organization, you will be responsible for directing SRC shift activities, driving continuous performance improvement, and coordinating technology reliability efforts.

Candidate will need to work 2 weeks on other shifts each quarter for cross training and process improvements.

Shift coverage will be needed to support peer vacations as well.

Key qualifications:1.

Experienced leader of large technical groups operating in a 24×7 environment2.

Builder, developer, and leader of high performing teams operating in a high-pressure, dynamic environment3.

Able and eager to teach/mentor resources at all levels to develop technical skills, management/supervisory abilities and continuous improvement mindsets with the goal of enhancing SRE resiliency4.

Insatiable curiosity to know how technologies work and how those technologies interface in complex, large scale environments5.

Possesses a breadth and depth of technical and management knowledge6.

Appreciation for the strength of defined, repeatable processes and metrics-based management7.

“Continuous improvement” mindset, always looking for opportunities to streamline, routinize, or automate8.

Self-starter and goal-oriented9.

Excellent verbal and written/typed communicator10.

Candidates must have working knowledge across technology support areas, examples are:
• Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
• Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching
– understanding of current threat analysis and remediation trends, alongside Powershell and Linux scripting skills
• Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
• Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
• Mainframes: JCL, CICS SYSPLEX
• Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification
• Workflow and Knowledge Management: ServiceNow
• Collaboration Tools: TrueSight, Jira, and Confluence
• Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)Job DescriptionProvides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.Initiates, owns and drives the identification, evaluation and direction of solutions that are cost effective and meet business requirements.Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization.Manages the consulting services and communications to internal business group(s) on process improvement project(s) designed to support product strategies and revenue generation/cost reduction.Manages the analysis & elicitation of client requirements, and the transformation of requirements into functional/non-functional requirements.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused
– Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk
– Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.PNC also has fundamental expectations of our people managers.

As a manager of talent in PNC, you will be expected to:Include Intentionally
– Cultivates diverse teams and inclusive workplaces to expand thinking.Live the Values
– Role models our values with transparency and courage.Enable Change
– Takes action to drive change and innovation that will transform our business.Achieve Results
– Takes personal ownership to deliver results.

Empowers and trusts others in decision making.Develop the Best
– Raises the bar with every talent decision and guides the achievement of all employees and customers.CompetenciesBudgeting
– Knowledge of, and ability to apply, policies and practices for planning and administering a budget.Business Acumen
– Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this knowledge appropriately to diverse situations.Consulting
– Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.Influencing
– Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.IT Project Planning and Organization
– Knowledge of and the ability to utilize a variety of specific tools and techniques for planning, estimating, resourcing and scheduling IT projects.Product and Vendor Evaluation
– Knowledge of and ability to implement processes for the evaluation and selection of products, tools, services and infrastructure components ensuring they are in line with an organization’s business needs and architectural principles.Relationship Management
– Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers.Requirements Analysis
– Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.

At least 3 years of prior management experience is typically required.

In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.EducationBachelorsAdditional Job DescriptionBase Salary: $65,000
– $187,150Where a person is paid in the compensation range is aligned to their experience and skills.

Placement within the compensation range is based on the specific role and the following factors:Lower in range
– Building skills and experience in the jobWithin the range
– Experience and skills align with proficiency in the roleHigher in range
– Experience and skills add value above typical requirements of the roleCompensation Range may vary based on Geographic LocationINCENTIVE Role is incentive eligible with the payment based upon company, business and individual performance.BenefitsPNC offers employees a comprehensive range of benefits to help meet your needs now and in the future.

Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short
– and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.

To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC.Disability Accommodations Statement:The PNC workplace is inclusive and supportive of individual needs.

If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at Human Resources Service Center hours of operation are Monday
– Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO):PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.