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Regional Support Representative – Copy

Canon Solutions America

This is a Contract position in Horsham Township, PA posted June 30, 2020.

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Requires flexibility to provide coverage at many sites throughout the region.

Responsibilities Main Responsibilities:
– Promptly informs supervisor of potential problems or customer concerns.

– Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.

– Strong focus on providing good customer service.

– Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

– Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.

– Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.

– Provides site coverage as needed.

Requires flexibility to change schedule/location at a moment’s notice.

– Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.

Copy/Print Production/Copy Center:
– Responsible for prompt and accurate reproduction of all print requests.

– Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.

– Receives, logs, delivers and tracks all activity for reporting purposes.

– Responds to customer requests.

– Performs routine upkeep and basic maintenance of equipment.

– Records and tracks customer inquiries and fulfillment of requests.

– Performs daily convenience care functions as needed.

Qualifications High School diploma or equivalent required.

No experience necessary.

– Basic computer skills/technical knowledge.

– Ability to multitask and prioritize in order to meet deadlines.

– Good customer service and communication skills.

– Must be willing to learn new skills and interact with new teams on a regular basis.

– Ability to work with minimal supervision.

– Ability to work OT as needed.

– Requires driving between multiple client locations, may also require a personal vehicle (valid driver’s license and acceptable driving record necessary).

– Ability to lift up to 50lbs.

– Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Company Overview About our Company
– Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions.

A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y.

and has sales and service locations across the U.S.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

We are an EEO/AA employer.

Minority/Female/Individuals with Disabilities/Protected Veterans.

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