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Sales and Retention Specialist (HCC-WFH)

Blue Ridge Communications

This is a Contract position in Hawley, PA posted January 13, 2022.

Company: Blue Ridge CommunicationsDepartment: Sales & RetentionLocation: Hawley, Pennsylvania 18428Job Type: Full TimeShift: Tuesday-Saturday, 12PM-9PMPay Rate: $15hr during training then changes to $16/hr with shift differential*Please note: The next training class will start on February 14th and will be conducted remotely Monday-Friday, 8AM-5PM.**Due to COVID-19, the safety of team members is our priority. This is a work from home opportunity however our specialist must reside within a 50 mile radius of our Hawley Contact Center.***Work-from-home agents must have a High Speed Data Connection with a Minimum of 100 Mbps and quiet dedicated office space for working remotely.Our passion at Blue Ridge is to keep our community connected through reliable High-Speed Internet (with HomeFi), Phone, and Video (HD & TiVo) Technology. Servicing Northeastern Pennsylvania, we work hard every day to connect our customers to the people, places, and things that matter the most in their lives.We are currently seeking Inside Sales & Retention Specialists to help us build and maintain trusted relationships with our valued customers. This role focuses on ensuring the services our customers are interested in is the right fit to suit all their entertainment needs. It is essential to have good listening and communication skills while staying approachable to ensure a comfortable experience for our customers. The right candidate will have a humble yet competitive, goal-oriented nature ready to learn a variety of skills, services, and platforms, to be successful in a busy inbound call center environment. Outbound retention and sales projects help us proactively retain customer relationships with our current subscriber base.To be successful in retaining customers, strong problem-solving skills to deescalate customer concerns is a requirement, as well as the art of active listening to ensure customers feel heard and understood. Our sales philosophy is an educative foundation to promote the value of Blue Ridge’s reliable and affordable service offerings to generate sales. Staying curious and asking open-ended questions to determine a customer’s needs is a requirement. Exceptional customer service skills will aid you in successfully promoting our campaigns and service plans to customers. Our Contact Center works as a team; should a spike in call volume that relates to billing or troubleshooting occur, our Sales & Retention Team would jump in to help improve our response times for customers.Our Contact Center Teams are diverse and uphold a personality of fun, caring, approachable, yet practical to deliver results. Our brand promise is, “To Deliver a Trusted and Valued Connection – Always!” Our culture is rich with learning and growth opportunities. We provide weekly coaching with your dedicated sales supervisor and continuous training from our learning and development team and sales coach to ensure you feel supported in reaching your career goals and necessary performance metrics. We are seeking dependability from our team members, with the ability to work overtime. Blue Ridge offers an impressive health insurance package to full-time employees, paid time off, tuition reimbursement, referral program, and commissions on top of base pay with added incentive bonuses to reach sales and retention goals. Please note: Evaluation of goals occur every quarter and are subject to change. INDHPQualifications:High School Diploma or G.E.DMinimum of 1-year Customer Service and Sales/Retention ExperienceICOMS GUI Experience PreferredSolid Computer Skills / Microsoft Office Suite ProficiencyStrong working knowledge of telecommunication products and services including but not limited to Data (Internet), Wi-Fi , Video (HD TV & TiVo) and Voice (Telephone)Strong Negotiating and Communication skillsExcellent problem solving and active listening skillsProficient Typing Skills – Accuracy in Data EntryStrong Technical Troubleshooting SkillsAbility to demonstrate success in your sales career to dateAbility to overcome objectionsAptitude to build trusted relationships and empathize with customers when appropriateAbility to show initiative and multi-task in a fast-paced environmentAbility to adapt to change and the changing needs of the company and departmentAbility to perform duties while adhering to company policies and proceduresAbility to create solutionsAbility to uphold our brand promise and personality while being an advocate for Blue RidgeAbility to embody an open cooperative, professional and positive attitude towards customers, management and co-workersCustomer Experience FocusedPossess a team mindset