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Willis Towers Watson: Remote Benefit Advisor – Hiring Immediately

Willis Towers Watson

This is a Full-time position in Shenandoah, PA posted July 16, 2021.

Job DescriptionAs a Benefit Advisor, you will have the rewarding opportunity to speak with Medicare eligible participants across the country to assist them in selecting insurance plans that meet their needs.

You will spend approximately 90% of your day in phone conversations with participants exercising patience and knowledge with caring explanations to enroll them in healthcare insurance products.ÂThis is a seasonal role that runs until the end of each year.

We do ask our highest performers to stay on after theÂseason, andÂoffer opportunities for advancement within Willis Towers Watson.ÂNote:€¯Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.ÂAlthough this role is open for remote work, youÂmust be a current resident ofÂArizona, Florida, Georgia, Illinois, Indiana, Michigan, Minnesota,ÂMissouri, North Carolina, Ohio, South Carolina, Texas, or UtahÂto be considered for this role.ÂKey ResponsibilitiesUse a consultative approach to listen and assess the retirees insurance needs and appropriate eligibilityÂConduct eligibility and needs analysis to determine suitable planÂEffectively and empathetically communicate the costs and benefits of multiple insurance plans over the phoneÂMake plan recommendations based on participants individual needs and assist the participant with the decision making processÂWork through scheduled and inbound calls with patience and an emphasis on service, not call volumeÂWork as a team player in a diverse, professional call center environmentÂAdhere to all legal regulationsQualificationsYou are excited to learn new things, have strong computer skills, and are self-motivated to always improve.

You have patience and the ability to listen and recognize the needs of participants, even when they are unable to clearly articulate what is important to them.

YouÂare able toÂchange your communication style based on the region of the call, the client, and the medical needs of the caller.

You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone!ÂTraining Requirements ÂIf you do not already have an active Life and HealthÂInsurance certification, you will complete a self-study program to pass the state Life and Health license exam.€¯Study materials and testing are paid for by Willis Towers Watson.€¯You may also be eligible to receive a bonus upon successful completion of the test.

It isÂREQUIREDÂthat youÂpass the state license examÂin order toÂbe eligible to enter the Benefit Advisor Training program.ÂOnce you are licensed, you will attend a virtualÂtwo weekÂtraining class and then perform a week of nesting with your new team.ÂSkill RequirementsÂÂExperience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on theÂphone Ability to learn new proprietary computer systems ÂExperience in a sales consulting environment preferred ÂAbility to work autonomously in a self-paced, self-motivated team environment ÂAbility to communicate professionally and courteously ÂAbility to read, analyze, and interpret insurance documents, detailed correspondence, procedure manuals, insurance applications, polices, andÂcontracts ÂLife and Health Insurance certificationÂa plus ÂHigh School Diploma or GED required,Âcollege classes aÂplusÂWillis Towers Watson operates in a highly regulated environment; you will be required tocomplete an extensive background check in order to be licensed as a Benefit Advisor.ÂWork from home requirements: Equipment provided!ÂÂAll applicants will be required to have a separate confidential and distraction free workspace so you can focus on delivering excellent customer service to our participantsÂThe applicant will secure and be responsible for paying their own internet expenses to include a minimum upload speed 5 MB/s, preferred upload speed 25 MB/s and a minimum download speed 25 MB/s, preferred download speed 50 MB/sÂWired Ethernet connection that meets upload and download speed requirements as noted aboveÂApplicants will be required to work during their assigned shift time which does include specified lunch and break timesÂHardware and software requirements and additional guidelines provided during the interview selection processÂOur Environment:ÂWillis Towers Watson maintains a diverse working environment of dedicated associates, in an open call center layout.

We utilize the latest in technology, and top of the line computer and telephony systems.

We reward our associates with competitive hourly rates, monthly bonuses, team competitions, and raffles.

We have a variety of shifts available.

Our hours of operation are 6am – 7pm MST.

Each year we invite top performing seasonal associates to join our team on a year roundÂbasis, orÂinvite them back for the following season.€¯ÂAdditional InformationFor Texas, Utah, and Arizona opportunities: The safety of ourÂcolleagues, both current and future, is Willis Towers Watson’s highest priority.ÂAt this time, most of our colleagues are working remotely due to the current COVID-19 pandemic.ÂShould you prefer however to work in our officeÂor are unable to meet the work from home requirements, we are committed to following CDC and official guidance, which includes taking measures to practice effective social distancing, reduce office capacity, and implementing other policies and procedures designed to limit the spread of the COVID-19 virus.ÂAll your information will be kept confidential according to EEO guidelines.PandoLogic.

Keywords: Compensation / Benefits Consultant, Location: Shenandoah, PA 17976