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Patient Scheduling Coordinator

Simplex Health

This is a Full-time position in Ambler, PA posted April 2, 2021.

Job Summaryn n The patient scheduling coordinator is responsible for the initial patient experience at Simplex Health!

By receiving, centralizing, and reaching out to patients for scheduling, the patient scheduling coordinator will be someone who is people-centric and results-driven providing a high-quality, seamless, patient and provider experience.n nThis is a full-time position in a fast-growing startup.

We are ultimately looking for someone who has an impeccable attention to detail and is organized to be a rockstar on the phones and can execute the following functions:n n Compensation: $17-$20/hour Full Time + 12 days Paid Time Off + Paid Holidays + Group Health Insurance (including vision and dental) + 401Kn nRole Responsibilitiesn Centralize referrals and follow-up with call leads Responsible for exceptional initial and follow-up patient experience and investigation of patient satisfaction Answer and field inbound and outbound calls to reschedule patients, answer patient questions, and explain the appointment process to patients Convert patient referrals to scheduled referrals including initial, second, and third phone call attempts to achieve target performance metrics General scheduling optimization including inclement weather contingency response, which includes proactively rescheduling appointments, notifying patients (offering virtual when applicable) Billing support as needed n The Patient Scheduling Coordinator will have:n A friendly, patient, and empathetic demeanor and be comfortable speaking with patients on the phone Impeccable organization and attention to detail Impeccable mult-tasking and project management skills A quick A contagious energy they will share with patients and fellow employeesn Bonus Qualities!n Previous customer service experience in a call center setting preferred Previous experience with Dialpad and Salesforce Previous healthcare or EHR experience, such as Healthie Previous experience or proven ability to execute inside salesn Interested in joining the Simplex team?

We are an extremely exciting, high growth startup and embracen nCore Valuesn nSimplex Health strives to embody the following values and to apply them to every aspect of how we run our business, including how we interact with each other as teammates and leaders.

These values also apply to how we interact with and continue to inspire our clients and strategic partners:n WE Cultivate Health and Vitality
– Being alive in a body is an incredible, temporary experience.

Even though at times we feel pain and face challenges, our next breath is not guaranteed and is a HUGE gift.

We experience EVERYTHING through our bodies, including thoughts, emotions, spirit, and our inspiration.

We see health and vitality as the foundation for living a life that is happy, fulfilled, present, and productive.

n Moreover, our capacity to produce extraordinary outcomes as individuals and as an organization depends on our energy and focus, which are optimized when taking good care of ourselves.

It’s a practice, it’s a lifestyle, we never fully arrive.n WE Embody Integrity
– We communicate with transparency and face conflict head-on.

We do this with the understanding that we respect each other and recognize that we are on the same team working toward a unified noble mission with shared goals.

We don’t compromise our morals or integrity no matter the context.

When challenging scenarios arise, we approach them with honesty and trust that we are all holding the highest intentions, are committed to our values, and are making best efforts.

WE Inspire Each Other
– You are an important part of our team and together we make a collective intention to uplift and commit to one another.

Through cultivating genuine, transparent, relationships, we create an environment that encourages individuals to dream big, take risks, and be bold.

We aim to inspire and commit to everyone we touch.

This sense of commitment and care sets the stage for a culture of accountability, where we hold ourselves and each other to the same high standards, taking the ownership necessary for achieving our goals.

WE Always Learn and Grow
– We at Simplex Health strive to be continual learners and to expand our abilities as people and as an organization.

We educate ourselves, remain curious, and use evidence-based research to challenge our current understanding.

We see mistakes and failure as great teachers and learning opportunities.

When we stay engaged in the world with a growth mindset, it creates the right environment for us to thrive and make a meaningful impact on each other and on the world.

WE Think Big Picture
– What we do day in, day out, how we do it, and the decisions we make
– shape who we are as a people and as a company.

The details are super important, AND should always be guided by our wide perspective and an understanding of how we are impacting each other, our clients, and our business.

Before making any major decision, ask yourself:n Does it help us grow?


Does it answer “how are we different and why should you care?” Is what I’m working on duplicatable and transferable (ie can I duplicate it and apply to other situations)?


Does it challenge the status quo?

Does it inspire?

Does it tightly align with and advance our mission?


Can it be more humanized and relatable?

Does it unite us?


Does it solve a problem?


WE Challenge the status quo
– We are inquisitive by nature.

We are courageous!

We are not afraid to go against the grain in our search for truth.

We always question conventional wisdom
– it’s how Simplex Health started
– it’s what we do.

WE Simplify the complicated
– We believe that complex problems don’t always require complex solutions.

By simplifying the complicated and offering digestible, scalable solutions, we can pay more attention to the things that matter most.

– it’s the word that inspired our name
– we make cultivating health and vitality simple.n Powered by JazzHRn nOvtSW0gJQ0