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Patient Access Liaison

Spark Therapeutics

This is a Full-time position in Mt Pleasant, PA posted September 1, 2021.

Join the Spark TeamWe were born of innovation, springing from the curiosity, imagination and dedication of remarkable scientists and healthcare visionaries. Our shared mission is to challenge the inevitability of genetic disease by discovering, developing, and delivering treatments in ways unimaginable – until now.We don’t follow footsteps. We create the path.SummaryThe purpose of the Patient Access Liaison is to be the patient facing expert on the rare/orphan/RPE65 patient journey. The incumbent is responsible for engaging and identifying key stakeholders on next steps to support appropriate patients accessing therapy. Work closely with the internal case management team, zone leadership, zone team and managed markets payer leads. Key logistical activities will include touch points with Treatment Centers, patients, market access and Spark’s distribution partners to support the patients’ needs for treatment. Gets to the root of any logistical issues impacting treatment initiation of therapy and access to the appropriate Treatment Centers. Coordinates all internal logistical and reimbursement efforts. Understands the drug ordering and delivery process. Employs sound business problem solving techniques and works across the zone or in the patient journey to alleviate any challenges. In depth understanding of the prescribing account, authorizations, the administration site of care and the payer approval process at the patient level. Provide patient education and support site of care logistics, patient facing reimbursement education, financial support services education as well as provide support for the patient and their caregivers prior to and during treatment. Interact appropriately with physicians, nurses, pharmacists, ancillary staff, patients/families, referring physicians and advocacy groups to prevent and address barriers to patient access. Educates patients, families, and caregivers on product and all Spark services Responsibilities Confirms patient pathway for logistics at Treatment Centers, including understanding Treatment Center evaluation and process to better counsel patients Serves as the first level of support for reimbursement and coverage inquiries Works cross functionally to identify and support the resolution of patient access barriers including insurance coverage, reimbursement, financial limitations. Behaves in accordance with Spark’s values and behaviors in how the PAL does their job Works as the patient advocate in regular cross functional meetings with Patient Advocacy, Account Executive, Market Access & Reimbursement to understand treatment process for patients. Works with Managed Market team members who will assess reimbursement, engage with payers, and support proper access. Be knowledgeable of any changes in the patient access environment to identify issues that may impact access and communicate information appropriately to patients/caregivers and internal stakeholders. Education and Experience Requirements BS required, MBA Preferred Minimum of 7 years total business experience in the healthcare or biotech industry with at least 5 years field based experience in field based patient support (required), account management, or field reimbursement. A successful track record in field reimbursement, case management, clinical education or in pharmaceutical sales/management of products that required significant payer and reimbursement involvement. Experience in supporting rare biologic therapy administered by a designated health care provider Key Skills Abilities and Competencies Biotechnology professional with an extensive experience and comprehensive understanding of field / patient reimbursement, charitable funding, non-profit organizations Adaptability Cross functional excellence and Influencing others Experience dedicated to assisting patients/caregivers Must be familiar with relevant legal and regulatory environment in biotech industry Strong communication and listening skills Strong EQ skills Other Job Requirements Must be able to travel 60% time Driving is an essential duty of the job; candidates must have a valid driver’s license to be considered Please be aware that Spark mandates COVID-19 vaccination of all employees regardless of work location. Accommodations may be made in accordance with applicable law.