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Customer Solutions Specialist


This is a Full-time position in Bethlehem, PA posted February 18, 2021.

Praxair, Inc. is a leading industrial gas company in North and South America and one of the largest worldwide. Praxair produces, sells and distributes atmospheric, process and specialty gases, and high-performance surface coatings. Our products, services and technologies are making our planet more productive by bringing efficiency and environmental benefits to a wide variety of industries, including aerospace, chemicals, food and beverage, electronics, energy, healthcare, manufacturing, primary metals and many others. For more information about the company, please visit our website at

Praxair Distribution, Inc. is seeking a Customer Service Solutions Specialist  to join our team located in Bethlehem, PA.

The Customer Service Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Service Solutions Specialist receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer’s goal and/or need is achieved.

Customer Service Solutions Specialist – 1st Shift

  • Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
  • Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
  • Provide welding supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.
  • Uses business software systems to retrieve customer information, verify inventory levels and process orders.
  • Verifies customer credit status and completes necessary paperwork to issue credits or debits.
  • Provides quotes and assistance to sales force and management within set parameters.
  • Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
  • Provides customers with informational materials such as sales brochures, marketing flyers, etc.
  • Responsible for phone inquiries for service calls and part orders.
  • Builds and maintains effective working relationships with all internal PDI customers.
  • Performs at a high level to meet call center performance metrics.
  • Other duties as assigned.

Job Requirements:

    • High School Diploma required, college or equivalent experience preferred
    • Trade school for welding preferred. Minimum of High School Diploma required, college or equivalent experience preferred
    • Minimum of 2 – 4 years of customer service or in store sales experience required
    • Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) required
    • Hands on experience in welding industry, preferred
    • Knowledge of mig, tig, stick, and oxy fuel cutting and welding preferred
    • Strong computer skills, including Microsoft applications and Lotus Notes
    • Excellent verbal and written communications skills
    • Proficiency in computer systems and computers applications
    • Strong verbal and written communication skills
    • Demonstrated ability to work independently and be self-motivated
    • Ability to work flexible hours
    • Must be willing and able to work 1st shift

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.