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Content Management System (CMS) Administrator


This is a Full-time position in Philadelphia, PA posted November 21, 2021.

Welcome to Allscripts!

Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.

Our Vision is a Connected Community of Health that spans continents and borders.

With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

*** Expert Technical Writer and Administrator, Content Management System***

Remote Role in support of Allscripts’ Hospital & Health System Solutions

This associate will work Eastern US time zone hours

This associate will serve in a dual role as both a technical writer and the administrator of Ixiasoft, our content management system, for the technical writing team.

He/she will be the team’s key resource and mentor for the CCMS and other application tools, i.e.



  • Plans, writes, edits, and performs other tasks to develop documentation.
  • Gathers information through various avenues such as research, interviewing, application testing, training, and product team meetings to develop accurate and complete product documentation.
  • Solves documentation problems independently.
  • Monitors defect tracking for documentation defects; responds promptly to correct or reassign errors and report the outcome.
  • Attends and participates in applicable meetings.
  • Uses tracking system as required to monitor and record documentation tasks.
  • Applies all required standards and styles to documentation including copyrights and trademarks.
  • Mentors and trains less experienced writers in technical communication skills.
  • Demonstrates leadership skills by working as a Team Lead, project lead, or a recognized resource in a technical documentation capacity.
  • Works diplomatically and effectively with subject matter experts and other team members in resolving issues.
  • Creates and leads strategic development initiatives to advance department focus and function competitively, as needed.


  • Perform system administrator tasks for the Ixiasoft Component Content Management System publishing platform.
  • Maintain publishing tools (DITA Open Toolkit plugins for required outputs: PDF, online help, hover help, and other formats as needed) using XSLT, XSLT-FO, Ant, Python, and CSS.
  • Create and maintain all templates, EDDs, DTDs, structured applications, and schemas.
  • Periodically back up document bases and apply that content to the test and training servers.
  • Make updates to system configuration files for the CMS.
  • Create, test, and deploy deployment packages for new versions of the CMS desktop client.
  • Manage all servers related to the CMS.
  • Troubleshoot CMS issues, including user errors and ensure that tools are functioning properly for writers’ use; work with vendors to correct bugs.
  • Manage user and group maintenance, adding, removing, and activating users for test, training, and production document bases.
  • Conduct, create, and maintain appropriate training materials for architecture and structure.
  • Import native DITA content into Classic or Dynamic Release Management (DRM) and test and conduct Ixiasoft CMS migrations of content from Classic to DRM.
  • Evaluate evolving tooling needs of the team and recommend potential solutions, including new software, additional team training, and development of custom applications, including features for design of the CMS.
  • Meet with the writing team to solicit feedback on repository usability, problems, design, content reusability, and communicate regularly with writers about changes or process updates or reminders on tools.



BS or BA Degree in English, communication, technical writing, information design, business, or other related combination of training and experience.


  • Excellent verbal and written communication skills.
  • Five or more years’ experience using DITA or DITA CCMS required ; knowledge and experience using Ixiasoft CCMS (including DRM) preferred.
  • Thorough knowledge of DITA and the DITA Open Toolkit, including how to build new and maintain/update existing output plug-ins.
  • Extensive experience with structured authoring tools (such as oXygen or other XML authoring tool) and DITA for the development and maintenance of all necessary templates, and EDDs.
  • Thorough understanding of scripting and building output using ANT.
  • Author and maintain script utilities, in Python or other scripting language, to streamline documentation processes, preferred
  • Thorough understanding of markup languages (HTML, CSS, SGML, XML, XSLT, XSL-FO).
  • Experienced in communicating technical information to writers, including training in tools, and educating/mentoring re.

    best practices.

  • Experienced in collaborative team environments.
  • Excellent organizational, decision-making, and time management skills
  • Ability to prioritize and manage multiple issues and projects.
  • Project management experience, preferred.




Remote office, East coast location strongly preferred.

This associate will be expected to work Eastern time zone hours M-F.


Must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for employment with Allscripts.

Visa Sponsorship is not offered for this position.

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe.

Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada.

Verification of employment eligibility will be required as a condition of hire.

Allscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.

From a “VEVRAA Federal Contractor” We request Priority Referral of Protected Veterans

This is an official Allscripts Job posting.

To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

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