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Client Partner


This is a Full-time position in Bala Cynwyd, PA posted February 23, 2021.

nnThis senior director position is responsible for an increasingly diverse practice based upon complexity of the customers, the solutions, and the dollar value of the practice.

Directs business operations and resources of a given practice that can be defined by industry, service line, technology center, specialty area or region.

Accountable for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement.

Has profit and loss responsibility or financial/expense management of practice.nn nnAccountable for operational/financial metrics and overall business results of practice.

Responsible for setting and driving strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer referenceability.

Actively develops new approaches and opportunities for expanding customer base.

Creates and implements operational processes to drive consistency and support achievement of practice business strategy.

Responsible for cultivating Oracle cross-functional communications through the creation and maintenance of strategic relationships with other lines of business which may include Product Development, Product Marketing, Support, Consulting Sales, and License Sales.

Interacts with executive levels both internal and external regarding matters that influence policies and strategies.

Assesses and manages business risk in pursuit of overall business goals.

Accountable for managing and growing a substantive revenue stream and customer base.

Manages and leads through management team and/or senior level individual contributors.

Resolves staffing issues for very complex engagements.

Identifies, leads, or oversees the development of customer-facing business solutions and offerings that have an impact on the market.

May serve as advisor or project sponsor role for complex engagements.nn nnDirects and ensures the implementation of operational policies through subordinate managers Interacts internally and externally with executive management involving negotiation of difficult matters to influence policy.

Bachelor*s Degree in Computer Sciences or Business or equivalent.

Balance of advanced technical skills, functional knowledge, client consultative skills and operational management experience.

Has 4 years of consulting services senior management experience with P & L responsibility and at least 10-15 years consulting or industry experience.

12 years of experience relevant to this position including 4 years of consulting management experience with financial management responsibility.

Direct line Management experience including project, people, customer, financial management preferred.

Second-level Management experience preferred; proficient at managing managers and large teams.

Product, technology or industry expertise relevant to the practice focus.

Ability to develop and maintain relationships at the executive level.

Proficient in using selling and negotiation techniques and tools.

Undergraduate degree or equivalent experience.

Ability to travel as necessary.nn nn Oracle is an Affirmative Action-Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

nn nn This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.

nn nnClient Partnernn nnOracles mission is to help people see data in new ways, discover insights, and unlock endless possibilities.nn nnAt Oracle North America Applications Consulting, were building the bridge between Oracles innovative technology and the people who use it to achieve incredible things.nn nnOur team focuses on North American based clients using our back office cloud applications.

Our resources are primarily located in North America and India.

Were growing fast, and we need transformational leaders ready to bring their unique skills, energy, and creativity to help us continuously innovate how we deliver world-class client experiences on cloud applications projects.nn nnClient Partners are executive sponsors focused on managing relationships across Oracle Consultings biggest clients.

These big picture thinkers play an integral role in sales and delivery: owning the outcomes while empowering clients to embrace their new cloud culture.nn nnAs a Client Partner, you will be responsible for overseeing your own portfolio of clientsessentially managing a consulting practice within the larger organization.

To succeed in this role, you must have a passion for client success, bolstered by the project management chops needed to confirm the successful delivery of multiple projects at once.nn nnWe are looking for change agents with established records of leading large-scale cloud delivery; people who measure success in terms of lifetime client enablement.

You find joy in connecting the dots between people, processes, and technology.

You take pride in your ability to manage expectations and provide transparency as you guide clients from their current state to their future state.nn nnA skilled utility industry practitioner who knows how to reinvent Energy Retail & Customer Services in the new digital world and provide our utility clients with industry solutions and services.nn nnSpecifically, you will be responsible for:nn nnWinning net new consulting implementation business.nn nnConfirming that projects you sold are implemented successfully and within the original deal construct (i.e., revenue and margin).nn nnBuilding strong relationships with Oracle North America Applications (NAA) sales, working collaboratively with them to jointly pursue software and consulting opportunities.nn nnDeveloping long-lasting client relationships, proving yourself as a trusted advisor who our clients can depend on.nn nnDeveloping and coaching the people around you to excel in their role, achieving great things for the career, our business, and our clients.nn nnCollaborating with your colleagues to create thought leadership and to improve the way we sell and deliver in the market.nn nnThe life of a Client Partnernn nn Client success nn nnWe need roll-up your sleeves executives who engage on a few anchor accounts to help confirm their success.

Our leaders listen and align with our clients, jointly developing solutions with them, agreeing on a commercial and contractual constructs, and then drafting all-star consulting teams to deliver what they helped position and sell.nn nnOur leaders get to know the details of their programs so that they can dive in when needed and can help effectively coach and guide your team to be a huge success.nn nn Leadership nn nnYou will be a key member of our executive team, engaging with NAAC leadership regularly as you pursue opportunities, help shape our business, and learn about what your colleagues are doing to elevate client success.nn nnYou will have the opportunity to shape our team, playing an active role in recruiting, people development, and programs we run to engage and develop our people.nn nnYou will be one of the faces of our business you will provide thought leadership, engage in our client facing events (Oracle Open World, Modern Business Experiences, Customer Visit Center presentations, etc.) .nn nnYou will help us imagine the art of the possible help us dream up what we arent thinking about and help our clients do the same.nn nn How you will be measured nn nnBookings and Bookings Growthnn nnRevenue and Revenue Growthnn nnDeal Margin (Sold and Delivered)nn nnClient Satisfactionnn nnClient Net Promoter Score (NPS)nn nnWin Ratenn nnAt Oracle Consulting, we believe:nn nnThe attributes of modern cloud businesses demand new ways of thinking: more human-centered and experienced-based approaches.nn nnCloud technology should free people from bureaucracy and hierarchy and empower them to analyze and solve problems independently.nn nnAligning people, processes, and technology to the overall business strategywith empathy and creativitytransforms industries.nn nnCelebrating each employees contributionsnot just their skills on paper, but who they really arecultivates an environment where our people are engaged, believe in our vision, and are fiercely committed to creating game-changing results for our clients.nn nnYou are:nn nnAn out-of-the-box thinker always looking for new approaches and solutions.

You enjoy rolling up your sleeves and tackling challenges with a hands-on approach.

Youre interested in technology, but you recognize its not the only factor that determines success in the cloud.

You have a passion for client success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time.

You know the key to delivering exceptional customer experiences lies in your ability to apply industry knowledge, providing relevant and dynamic insights to each client you serve.

Youd much rather listen, ask questions, and engage in candid conversations to design innovative solutions.

Entrepreneurial-minded, you have sound judgement and can navigate complexity.

You are a highly collaborative team-player who can navigate different personalities, work well with others, and share lessons learned and knowledge gained from project experience.

You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients.You are a skilled utility industry practitioner who knows how to reinvent Energy Retail & Customer Servic