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Lake Scranton Urgent Care: Medical Office Assistant

Lake Scranton Urgent Care

This is a Full-time position in Scranton, PA posted October 22, 2021.

Medical Office AssistantJob SummaryFront office medical receptionist serves as initial interface for patients.

Employee responsible to ensure patient makes a smooth transition into clinical visit.

Responsible to ensure patient information and demographics are entered quickly and correctly.

Providing accurate and professional telephone support for incoming calls from patients, medical offices, and vendors.

Responsibilities will include various office administrative tasks such as document scanning, spreadsheet entry, making reminder calls, answering busy multi-line phone system and managing clinic scheduling.

Responsibilities and DutiesServe as the first point of contact for the entire medical practice and greet patients and visitors as they arrive for treatmentAnswer a busy multi-line phone system with a friendly and professional tone and direct callers to the appropriate departmentManage multiple front office tasks.

Be flexible and proactive as clinic demands shift on a regular basis.Support office product sales by learning about products and how to effectively communicate attributes and benefits in an honest and outgoing mannerAssist management with clerical duties and support functionsUnderstand all services and appointment types.

Effectively make and adjust patient appointments for an optimal schedule.Learn office PM and EMR system and perform system entry with minimal errorMaintain reception workstation in a neat and organized manner; confidential documents must be safe guarded and out of public viewAct as a liaison for the patients and referral specialists.Understanding of when to escalate calls to physicians/business manager/nurse supervisor.

Qualifications and SkillsAbility to handle confidential and sensitive information.Ability to communicate effectively on the telephone.Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.Ability to work quickly and multi-task.Ability to exercise good judgmentAbility to demonstrate quality customer service.Knowledge of modern office equipment and procedures.

Previous EMR experience preferredStrong verbal and written communication skillsAttentiveness to detail