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System Rel & Support Spec Sr

PNC Financial Services Group

This is a Full-time position in Pittsburgh, PA posted December 27, 2020.

Job Profile nn nn nn nn Position Overview nn nn nn nnAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.

We are all united in delivering the best experience for our customers.

As a System Rel & Support Spec Sr within PNC’s Retail Technology Digital Run organization, you will be based in Pittsburgh, PAnn nn nn nn nn Job Description nn nn nn nn nn Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.

Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.

Incident detection, resolution and/or escalation.

Conducts root cause analysis and correction resulting in prevention.

Monitors systems availability, performance, and capacity against baseline metrics and reports trends.

Reports out information to support stabilization.

Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.

Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

nnPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:nn Customer Focused
– Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk
– Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

nn nn nn nn Competencies nn nn nn nnAnalytical Thinking
– Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.nn nn nn nnApplication Maintenance
– Knowledge of and ability to define, implement changes to, and support a production application.nn nn nn nnApplication Programming Interfaces (API’s)
– Knowledge and ability to write, test, and debug application programming interfaces (APIs).nn nn nn nnDecision Making and Critical Thinking
– Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.nn nn nn nnIT Environment
– Knowledge of an organization’s IT purposes, activities and standards; ability to create an effective IT environment for business operations.nn nn nn nnIT Incident Management
– Knowledge of and ability to investigate, troubleshoot, resolve and prevent the recurrence of incidents that interfere with the normal delivery of IT services.nn nn nn nnIT Service Management (ITSM)
– Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services.nn nn nn nnIT Standards, Procedures & Policies
– Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.nn nn nn nnPackaged Application Integration
– Knowledge of and the ability to implement packaged application software and integrate it with company applications, databases and technology platforms.nn nn nn nnSoftware Reliability Management
– Knowledge of, and ability to develop and use, principles, methodologies and metrics that increase software product performance and reliability.nn nn nn nnSystem Development Life Cycle
– Knowledge of project management techniques and the ability to plan, design, develop, test, implement and maintain system development life cycle segments and phases.nn nn nn nnTechnical Troubleshooting
– Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.nn nn nn nn Work Experience nn nn nn nnRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.

Certifications are often desired.

In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.nn nn nn nn Education nn nn nn nnBachelorsnn nn nn nn nn Disability Accommodations Statement: nn nn The PNC workplace is inclusive and supportive of individual needs.

If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call and select Option 4: Recruiting or contact us via email at .

nn nnThe Human Resources Service Center hours of operation are Monday
– Friday 9:00 AM to 5:00 PM ET.nn nn Equal Employment Opportunity (EEO): nn nn PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.nn nn California Residents nn nnRefer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.nn