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Five Star Call Centers: Customer Support Associate

Five Star Call Centers

This is a Full-time position in Allentown, PA posted July 17, 2021.

Description Five Star Call Centers is headquartered in Sioux Falls, SD, and has been providing high-quality, inbound customer service outsourcing for over 35 years.

Learn more about Five Star Call Centers atFiveStarCallCenters.Com.Do you likes to come into work and enjoy a good challenge?

Come join our team as a problem solver.

You will take calls on accounts that require you to trouble shoot and research answers/responses.

You will work accounts that involve using multiple systems.

These calls aren’t scripted out so you can shine using your problem-solving skills to take care of the caller.

You feel good completing the call knowing that if follow up is necessary that you still did everything you could to take care of the caller!This position will assist customers via multiple support channels, including phone, chat and/or email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up.

Position:Customer Success AssociateWork Hours: Shifts between 7:00am-11:00pm (CST)Work Days:Mon-Fri & Every Other Weekend Paid Training Hours:8:00am-5:00pm for up to 2 weeks(Mon-Fri) (CST)Status: Full Time Starting Pay: $12-$14/hour plus shift differential and possible increase after 90 days pending attendance and performance We are looking for backgrounds with strong job history, no gaps in employment and with at least 1 consecutive year working in customer service or call centers.

Preferably your most current experience is in those areas.If you have good problem solving skills, can multi-task multiple systems and communication channels we encourage you to apply with Five Star Call Centers.

Click here to learn more about becoming Five Star Extraordinary.

This position iswork-at-home for individuals living in the state of Nebraska.

Why work-from-home with Five Star Call Centers?

Work from the comfort of your own homeSteady employment throughout the yearChoose your own dress code – no need to buy new clothingSave on commuting expenses like gas and car maintenanceFlexibility to work with your children or other family members right at homeWe provide the technology, you provide the internet and home office Five Star offersbenefit package optionsand asign-on bonus.Benefits-at-a-glance: click for more details Sign on Bonus: After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO This can be a work from home position if you meet the work at home guidelines.

Work at home opportunities are not guaranteed.

If a remote opportunity is offered you will be required to pass a background check.

Summary Position Responsibilities Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with services or productsFacilitates problem recognition, research, isolation, resolution, and follow-up for customer problemsAble to work without a script and maintain call controlLog and track customer interaction as required for each clientResponds to and resolves open issues in an appropriate timeframe Concession of the customers’ troubles by recommendation of products, services or proceduresEvaluation of the systems’ problems to recommend enhancementsAbility to multi-task using multiple system pending the clients working environmentSkillfully change from one task to another without loss of efficiency or composureSuccessfully complete all training sessionsActively participate in efforts to support customer satisfaction and maintain qualityEffectively communicate with patience and understanding Remainpositive and professional in all internal and external customer interactionsFlexibility to cross train as requestedBe available at your desk, maintaining punctuality and attendance at all scheduled timesPhysically be able to meet the demands of the job within the described work environmentApply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areasMaintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy ActPerform other duties as assigned* *Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.Duties/Responsibilities Work independentlyType at a minimum 35 words per minute accuratelyDemonstrate initiative and self-motivationPerforms assignments while under limited time framesAvailable to work weekends and holidaysBasic math skillsPositive attitudeMust be able to speak, read, write and understand English Education and Experience A high school diploma or GED is preferredPrevious 1 year product support or trouble shooting experience requiredPrior 1 year call center experience preferredKnowledge of CRM systems a plusMust be at least 18 years of age Required Skills/Abilities Strong phone and verbal communication skills along with active listeningCustomer focus and adaptability to different personality typesMaintaining composure in challenging situationsAbility to use technology effectively and productivelyRegularly required to sitRegularly required to use hands to feel, handle and control objectsOccasionally required to reach, stoop, kneel, or crouchOccasionally required to lift and/or carry loads of up to 30 lbsAll standard vision abilities are requiredAll standard hearing abilities are required *Must be able to pass a background check.The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.

Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.