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ENTRY-LEVEL CUSTOMER SERVICE REPRESENTATIVE

Robert Half

This is a Full-time position in Allentown, PA posted April 2, 2021.

Ref ID: 03700-9502900970

Classification: Customer Service Representative

Compensation: DOE

SUMMARY

OfficeTeam is currently seeking skilled candidates to fill various openings for a rewarding role as an Entry-Level Customer Service with reputable organizations and businesses we are currently working with located in the Lehigh and Northampton County areas. Play a vital role with this Entry-Level Customer Service Representative position will allow you to communicate with customers via phone, email and chat communications and be able to provide a strong knowledge of the different services that are provided. In this Entry-Level Customer Service Representative role, you will be focused on maintaining a high level of professionalism in each call while keeping a fun and engaging office setting. This Entry-Level Customer Service Representative must also be able to handle high call volume and be able to think and adapt quickly to different customer situations. In addition, this Entry-Level Customer Service Representative must be able to handle calls customers calling in irate or maybe escalated issues. This Entry-Level Customer Service Representative must also be competent in knowing that a strong, positive attitude and reliability will be needed. If you’re looking for a great opportunity to jump start your career in the business field, then this Entry-Level Customer Service Representative position is the role for you!

DUTIES

Provide a second to none customer experience

Answer and screen incoming customer phone calls and emails

Access customer account information, enter and update information as necessary

Maintain product and service knowledge for problem resolution and customer inquiry purposes

Communicate with coworkers and customers daily via phone and email

Build and develop strong and lasting customer relationships

Handle contract administration and data entry

For immediate consideration or more information, please call OfficeTeam at 610-882-1700 or connect with Amanda Kurtz on LinkedIn!

Job Requirements:

REQUIREMENTS

1+ years’ experience in Customer Service or Call Center roles preferred

Candidates who may have worked in the Retail for Food Service industries are ideal

Candidate must be able to adapt quickly to changing customer service inquiries and be quick thinking

Strong written and verbal communication skills

Candidate must be able to adapt working in a fast-paced environment and being able to multi-task

Proficient computer skills, including Microsoft Office Suite

Excellent verbal and written communication skills

Must be a reliable and dependable employee!

Bachelor’s Degree or Associate’s highly preferred in Business-related studies

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you’re a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).