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Customer Service Retail Supervisor

2nd Avenue LLC

This is a Full-time position in Philadelphia, PA posted October 24, 2021.

Full Time
Franklin Mills, Philadelphia, PA, US

Requisition ID: 2351

We are a growing thrift retailer outside of Philadelphia, PA with a presence throughout the Mid Atlantic Region. We are proud of our long-standing heritage as well as our loyal customers and dedicated employees. We understand how to do our work with purpose and we love developing talent. Come and join a unique company culture with career growth and competitive pay!

The Retail Store Supervisor is responsible for assisting the Retail Manager with all front of house processes, merchandising initiatives, and customer service within the store. The Retail Supervisor position is a great opportunity for motivated, high-performing retail management professionals looking to advance and grow with us.


  • Serves as the first point of contact to resolve all customers’ complaints and questions. Refers to higher management when unable to resolve the issue.
  • Assigns tasks to all store retail associates and follow up on work.
  • Maintains a positive and productive work environment for all employees and customers.
  • Conducts training for all new retail associates.
  • Responds to cashier request for price checks and other functions. Set up and resolve cash-out at the end of shift.
  • Ensures that the sales floor upholds merchandising standards to satisfy customers’ product demand.
  • Follows and upholds all operations guidelines, human resources policies, and procedures.


  • 1-3 year of experience within a fast-paced, retail supervisory role.
  • Must be able to have a rotating flexible schedule.
  • Bilingual preferred but not required.
  • Must have interpersonal & communication skills.
  • Entry level Excel knowledge is required.