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Customer Service Representative

Lutron Electronics

This is a Full-time position in Coopersburg, PA posted September 4, 2021.

Lutron Electronics City: CoopersburgState: PennsylvaniaRegion: North America Division: Customer/Sales Support and Services At Lutron, we put the customer first in all that we do.

As a member of our Customer Service team, you will have the opportunity to make a long-lasting, positive impact on the service we provide to our customers and develop your career through meaningful customers interactions, immersive product training and creative team projects.

What you’re going to do: * Interact with customers as the one-stop solution for all their needs from product selection to expedite requests to problem resolution * Work through the organization as the voice of the customer to prevent and solve issues in a timely manner * Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business * Build a strong knowledge of our innovative products & solutions What’s your impact: * Your passion for excellence will leave each customer with the feeling of exceptional service * You will be essential to building relationships with new customers as well as retaining existing ones * You will help to grow and expand our company by promoting customer retention and sales of new products * You will uphold our position as the industry leader with your impressive communication, product knowledge and problem-solving skills How you know you’re qualified: * You enjoy building relationships with others and want to leave them feeling great about their interaction with you * You have prior customer-facing experience and enjoy helping others through your work, your volunteer efforts or your hobbies * You are adaptable and resilient and are always up for a challenge * You are organized with great written and verbal communication skills What’s in it for you: * Competitive and comprehensive benefits package * Opportunity to grow and develop your career through experiential learning, interactive training, shadowing and mentoring * Exposure to all areas of our business from engineering to production to sales and everywhere in between Lutron offers a competitive compensation and benefits package and a dynamic and professional work environment.

We also offer continued growth through increased job responsibilities, courses offered through Lutron University and advancement opportunities.

For more information, view our website at