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Application Support Specialist, ProtraQ – (11824)

Silgan Containers LLC

This is a Contract position in Breinigsville, PA posted July 15, 2021.

Silgan is proud to be an essential part of the world’s food supply chain, and we are looking for team members who will take this job as seriously as we do! 

At Silgan, we invest in our employees by providing professional development to grow your career in any direction you choose. Join our IT ERP Team and use your creative and critical thinking skills to support our business-ready applications across the Silgan enterprise. 

What you’ll do:

  • Travel for remote support and project work.
  • Become a foremost expert in the ProTraQ software suite; this includes implementation, training, and support of the software for our end-users in our manufacturing facilities
  • Work with various plant or corporate management to implement or modify finished goods initiatives
  • Install hardware and software as needed, providing training on the hardware and software as needed.

You will love it here if:

  • The ability to work independently and as part of a high-performing team intrigues you
  • Strong analytical skills, robust troubleshooting skills, and great attention to detail defines you
  • Hardware setup, software configuration, end-user training, troubleshooting, on-site support, and various other pre-implementation activities interests you

We need you to have:

  • A two-year associate degree in computers or related field, plus 2 years of relevant support experience
  • Experience providing training to end-users
  • Working knowledge of the Microsoft Office suite, Windows operating system, and basic PC hardware and software troubleshooting
  • Ability to travel approximately 50-75% of the time, both domestically and internationally, and be able to obtain a US Passport
  • Capacity to stay overnight, up to 7 consecutive nights, when traveling out of town, possibly longer for international travel

What we offer:

  • Stable, reliable, and environmentally conscious company
  • A great culture where you feel like a member of our family 
  • Comprehensive benefits package, including medical, dental, vision, & life insurance, 401(k) plan with a 6% dollar for dollar employer match, paid time off, wellness program, tuition reimbursement, and more 

Who We Are: 

Silgan Containers is the largest provider of metal food packaging in the United States. Trusted by America’s most respected brands, our reputation is based on quality, excellence, and unsurpassed technical expertise. We pride ourselves on being a solution-based partner to our customers and work hard to earn their business every day. 

Sponsorship is not available for this position.

Job Requirements

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.

EEO/M/W/Vet/Disability