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Application Support Specialist

Global Data Consultants, LLC

This is a Full-time position in Carlisle, PA posted September 15, 2021.

Overview

GDC IT Solutions is currently seeking an Application Support Specialist in the Carlisle, PA area.

Position Overview

The Application Support Specialist will working to resolve issues related to all application development technologies.

This role will consist of the following:

  • Assist in the collection and documentation of user’s requirements, development of user stories, estimates and work plans using Application Life Cycle Management tools (Azure DevOps, JIRA, etc.).
  • Analyze and resolve technical and application problems.
  • Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members.
  • Ability to work in varying Software Development Life Cycle methodologies, both Waterfall and Agile.

Responsibilities

Tier 1 Support

  • Incoming phone calls
  • Follow-up phone calls (for active issues)
  • Ticket routing
  • General walk-through’s and how-to’s
  • Password resets
  • Account updates
  • Content uploads (where assistance is needed)

Tier 2 Support

  • Workarounds provided/created
  • Account requests/creation
  • Account permissions updates/elevations
  • Issue reproduction and documentation


Minimum Qualifications

  • Server Side: .NET Web Application Frameworks (ASP.NET MVC, Web API, VB.NET)
  • Source Control: Git
  • Client-Side: HTML, CSS, JavaScript

What We Do:

GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?

  • Cutting Edge Technology and Innovation
  • Career Growth Opportunities
  • Employee-Centric Environment
  • Comprehensive Benefits Package
  • Holiday and Vacation

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

Job Requirements:

Responsibilities

Tier 1 Support

  • Incoming phone calls
  • Follow-up phone calls (for active issues)
  • Ticket routing
  • General walk-through’s and how-to’s
  • Password resets
  • Account updates
  • Content uploads (where assistance is needed)

Tier 2 Support

  • Workarounds provided/created
  • Account requests/creation
  • Account permissions updates/elevations
  • Issue reproduction and documentation