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Application Support Coordinator

Questeq

This is a Full-time position in Weatherly, PA posted July 19, 2021.

Who we are:We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.What you will be doing:The Application Support Coordinator will join the talented team at the Weatherly Area School District. You will be responsible for maintaining all district software platforms that support district instruction and assessment with a dual role in maintaining databases/software that support administrative functions.Essential Functions:Maintains, analyzes, troubleshoots, all software platforms and databases that support district administrative functionsMaintains, analyzes, troubleshoots, all software platforms that support district classroom instruction and assessment administrative functionsResponsible for troubleshooting all 3rd Tier escalation of administrative and instructional application support issues and coordinating with 4th Tier partners as the local liaison for resolutionResponsible for daily management of assigned help desk ticket queues with adherence to established thresholds for responseVerifies local connectivity, permissions, and functional access to administrative and instructional client-server applications as well as private and public cloud servicesGathers criteria for custom modifications to existing administrative and instructional applications and provides analysis and coordination with partners on related projectsCreates customized data extractions and reports for administratorsConducts and coordinates training on the proper use of administrative and instructional applications for district personnelCurates the administrative application environment of the district and ensures interoperability between platforms.Contributes to contingency planning and provides procedures in the preservation of database repositories in the context of business continuity and disaster recovery.Keeps accurate records of application conventions and configuration.Plays a primary role in making recommendations, developing plans, and spearheading implementation of administrative and instructional application upgrades.Supports application publishing and cloud integration initiatives.Generates the specifications for licensing of administrative and instructional applications; assists in identifying software needs in preparation of the annual budgetQualificationsRequired Education and Experience:College degree preferred; high school diploma/GED and equivalent work experience required2 years of preferred experience directly supporting enterprise applications in a medium-sized environment Strong aptitude to learn new softwareFamiliarity with Microsoft Active Directory administration and permissions requiredExperience with PowerSchool online student information systemFamiliarity in supporting applications in a multiple OS environment preferred (Windows, MacOS)Ability to conduct software application training for small groups (5 -30 people)Understanding of computer and network operationsAbility to work well in a demanding and fast-paced environmentExcellent interpersonal skills for both internal and external communicationsExcellent organization and problem-solving skillsExcellent customer service skillsExperience working with multiple vendorsMust be able to pass Child Abuse History, Criminal, and Fingerprinting clearancesThis is a full-time, benefited position offering medical, dental, vision as well as a 401k with a company match

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